Frequently Asked Questions
Everything you need to know about your Sutisancha shopping experience.
Are the sarees featured on your website authentic handloom products?
Yes, at Sutisancha, we pride ourselves on sourcing authentic handloom and designer sarees directly from skilled artisans. Each piece undergoes a rigorous quality check to ensure fabric purity and craftsmanship.
How long does it take for my order to be delivered?
Domestic orders within India typically arrive within 5-7 business days. International shipping may take 10-15 business days depending on the destination and customs clearance.
Do you offer customization or fall and edging services?
We offer complimentary fall and edging (pico) services upon request. For blouse stitching or specific customizations, please contact our support team immediately after placing your order.
What is your return and exchange policy?
We accept returns within 48 hours of delivery if the product is damaged or differs from the description. The saree must be unused, unwashed, and have all original tags and packaging intact.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. For international customers, we provide secure checkout via PayPal and Razorpay.
How should I care for my designer saree?
To maintain the longevity of the delicate weaves and embroidery, we strictly recommend dry cleaning only. Store your sarees in a cool, dry place wrapped in muslin cloth to prevent moisture damage.